Customer Experience (CX) Operations
and Technology Consulting
We help organisations establish, improve and transform their customer experience and operational capabilities through pragmatic, results focussed delivery
Consulting expertise and support to:
- Operating Model review and design
- CX delivery capability assessment and optimisation
- Performance and data analysis and audits
- CX Technology review and support
Manage procurement and commercial projects, covering
- BPO Procurement
- Customer Engagement Technology Procurement
- Partner Mediation
- Optimising Outsource Relationships
CX Operations
Assess, optimise and change your customer service delivery capabilities
CX Technology
Review customer channels capabilities, advise on optimisation and identify gaps and opportunities
CX Commercial & Procurement
Manage procurement projects, capture requirements and select the right solution
“Akina guided us through our selection process, providing us with well evidenced options and expertise that shone through.”
